08.30 Registration, Morning Coffee & The Hot Take Wall
NEW FORMAT
Get ahead of the conversation before the day begins and put your most provocative change opinion on record.
Hot Take Wall: Write your most honest, provocative change management opinion on a card and add it to the Hot Take Wall at the entrance – the best ones will be read out at the opening.
The Change Challenge board is also live from 08.30 – post a real problem you are facing in your organisation and it may be selected for the afternoon Clinic session.
Use the registration period to connect with peers and compare notes on what is at the top of your agenda for 2027.
OPENING REMARKS
09.00 Morning Co-Chairs’ Opening Remarks
Gagan Boparai, GBS Transformation Director Change, Reckitt
Marc Whittingham, Head of Internal Communications & Engagement, Holland & Barrett
Understand What The Room Is Really Grappling With Day-To-Day
The co-chairs read out the three most provocative or widely shared Hot Takes from the morning with a show of hands on the question “What is the single biggest barrier to change in your organisation right now?”
Brief overview of the programme structure, including how to submit challenges for the afternoon Clinic.
THEME ONE: HONEST REFLECTIONS
FRONTLINE INSIGHT
09:10 From Digital Transformation To An Enhanced Customer Experience
Organisations are recognising that transformation cannot be measured by implementing digital solutions and adoption alone.
The focus needs to be about creating better experiences for customers and people.
This session explores how customer-centricity, simplification and AI can work together to create lasting business value.
You will learn about:
- Why transformation start with customer and business needs, not technology implementations.
- The power of simplicity in a complex world.
- AI as an accelerator of human capability to scale knowledge, strengthen decision-making and build confidence.
Ann-Marie Dunny, Commercial Digital Transformation & Change Sr Manager, Kerry
FIRESIDE CHAT | NEW FORMAT
09.30 How Is AI Restructuring, Rewiring & Reshaping Organisational Change, The Future Of Work & The Reality Of Day-To-Day People Leadership?
Morgan Fleming, Digital People Director, Hilton Foods
PANEL
09.50 Culture As A Performance Driver: Stop Declaring Culture & Start Engineering It As A Measurable Competitive Advantage
Leave With Practical Frameworks For Connecting Culture To Commercial Outcomes Your Board Will Actually Notice
- How culture decay quietly destroys performance, erodes retention and slows innovation before it becomes visible in the data – and how to catch it early
- Real case studies from organisations that have directly connected culture change to commercial outcomes – not aspiration, but evidence
Chayanika Malik, VP – Organisation Design & Change Lead, Deutsche Bank
Isi Ojobo, HR Project Manager, NHS
Beverly King, Change Management, University of Birmingham
Zarah Doyle, European Director of People & Transformation, ODEON Cinemas Group
Erica Stewart-Jones, Head of Learning & Organisational Development, RSPB
Kristin Wilson, Head of HR – Poultry & Agriculture, Pilgrim’s Europe
10.20 Bonus Session; Reserved For Exclusive Conference Partner
10.35 Informal Networking & Mini-Exhibition For Delegates, Speakers & Partners
THEME TWO: THE PRACTITIONERS TOOLKIT
11.05 Bonus Session; Reserved For Exclusive Conference Partner
CASE STUDY
11.20 Creating The Conditions For Transformational Change
- The part communications and engagement has played in navigating a large, complex and traditional financial services organisation through rapid and significant change
- Honest reflections on the wins and learnings
- Practical insights and takeaways on how to build alignment, energy and accountability – and sustain momentum over time
Kay Broadie, Head of Campaigns & Storytelling, Group Corporate Affairs, Lloyds Banking Group
David Kelly, Senior Manager, Change Communications & Projects, Lloyds Banking Group
PANEL
11.40 From People Professional To Strategic Change Leader: Earning Your Seat At The Top Table - & Staying There
Leave With A Practical Roadmap For Building The Commercial Credibility & Cross-Functional Authority That Make You Indispensable In The Room
- How to shift from being the function that receives change to the function that drives it – and the specific commercial capabilities that make the difference
- Building cross-functional relationships, strategic influence and the credibility that earns genuine authority
- Fixing the disconnect between strategy and delivery and demonstrating impact quickly
Kirti Rudra, Chief Strategy & Transformation Officer, ENGIE UK
Kayleigh Hesse, Head of People, Post Office Ltd
Jennifer St Quintin, Head, UK Operations, Oncology Research, Astellas Pharma
Alice Pearce, VP of People, Allica Bank
Elizabeth Dunn, Director of Change, Wagamama
Zaccariah Olufunmilayo, Organisational Change Manager, Siemens Energy
FRONTLINE INSIGHT
12.10 Adapting To Continuous Change
How do we deal with change fatigue in a world of continuous change?
- Shape the right narrative around your organisation’s change journey to keep change readiness front of mind, without overwhelming or exhausting your people
- How can you identify change fatigue among staff, and what are the best ways to avoid and counteract this disengagement?
- With increasing demands on employees’ time and attention spans, how can you shape staff behaviours and mindsets to maintain change agility?
- Equip and upskill your teams with the necessary resources to deliver continuous change transformation at increased pace, and with impactful results
Romana Pugh, Head of Change, Product Transformation, BBC
Download The Full Agenda
At Global Insight Conferences, we have exciting offers and news about our upcoming events and news that we hope you'd like to hear about! We will use your information to predict what you might be interested in. We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.
Interested In Speaking, Sponsoring, Hosting One-to-One Meetings Or Exhibiting?
For more information on how to get involved, enter your details to receive the full partnership brochure or contact the team directly below.
At Global Insight Conferences, we have exciting offers and news about our upcoming events and news that we hope you'd like to hear about! We will use your information to predict what you might be interested in. We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time. Please remember to check your junk folder for the brochure – and add @gicconferences.com to your safe senders list.