9th Annual, One-Day, Cross-Sector Conference & Networking Event, 21st November 2023, 10 Union Street, London

+44 (0)20 3479 2299


08.15 Registration, Informal Networking & GIC Welcome

09.10 Morning Chair’s Opening Remarks

Anne Burt, Head of Employee Engagement, Department for Environment, Food & Rural Affairs


09.20 Agile? Waterfall? W-Agile? Use Purpose & Impact As A Compass To Determine Which Methodologies Best Suit Your Organisation’s Change Initiatives To Drive Future Success

  • While agile ways of working are praised, is this a one-size-fits-all methodology? Determine whether agile is actually right for your business to ensure you adopt the correct methodologies to deliver successful change
  • Bridge the crucial elements of strategy, structure, and organisational culture to uncover your business’ threshold for agile transformation and decipher the role agile should play in 2024 and beyond
  • Unpack the motivations behind agile ways of working and dissect strategies for appointing and applying change management methodologies to ultimately adapt to the ever-changing sphere of business change and transformation

Anthony Savell, Head of Business Optimisation, Close Brothers

Berenice Levenez, Director of Strategy, Girl Guiding


10.00 Maximise Successful Digital Transformation In Your Business By Leveraging New Tech, Digital Tools & AI Automation For Long-Lasting Results Across Your Organisation

  • Invest in the right digital transformation strategies which will power change capabilities without losing the essence of humanity! Strike the perfect balance between a digitised service and a personal touch which meets and exceeds the needs of employees and customers
  • How can digital transformation and automation be delivered rapidly without resistance, and adopted internally? Increment the digital system by cultivating a well-connected workplace and effectively communicate the benefits to secure that all-important buy-in
  • Assess the technologies and tools best suited to your organisation to ensure a seamless and cohesive technological ecosystem that propels long-term organisational success 

10.20 Bonus Session; Reserved For Exclusive Conference Partner

10.50 Morning Refreshment Break With Informal Networking


11.20 Securely Embed & Implement Impactful Business Change & Transformation Which Tangibly Proves Commercial Benefits & Delivers Real Results

  • How can your organisation thrive in an ever-changing market? How can you tackle the increasing external pressures? Explore best practice tips and tricks for effective operational readiness!
  • Break down silos and transform your mindset by aligning your organisation’s people, technologies, processes, and markets across the front, middle and back office for commercial benefits and tangible results
  • Dissect programme management in practice and future-proof your competency framework by building a toolkit for success 

Marisa Fernandes, Transformation & Change Portfolio Lead/ Head (Deputy Director), UK Ministry of Defence


11.40 Advance Your Change Priorities & Initiatives With Data-Driven Business Change Empowered By Innovative Measurement Tools & Metrics Which Translate Data Insights Into Tangible Results

  • Maximise the measurable results of your business change and transformation strategies and initiatives to demonstrate the tangible value of change management within your organisation
  • Measure impact and showcase success! Examine effective measurement techniques and tools to benchmark performance and demonstrate ROI to prove efforts, secure buy-in and ignite a real appetite for business change
  • How can you determine which data to prioritise when preparing essential reports for senior executives and stakeholders? Recognise the data results that highlight the monetary benefits of change and translate data captured into actionable insights

Elizabeth Dunn, Head of Business Change, River Island


12.00 Are Your Leaders Change Champions? Empower Executives To Effectively Rally Around Transformation & Streamline Organisational Change For Sustained & Strategic Success

  • Without change champions, change is more likely to fail… guarantee effective change initiatives by empowering employees who prioritise sustaining organisational culture while addressing stakeholder needs
  • Inspire, motivate, and support leaders and line managers by equipping them with the tools and resources to clearly communicate the vision and goals for long-term success
  • Strengthen your company’s internal change networks by cultivating a workplace where leaders can promote change efforts and mitigate resistance to transformation
  • How can you ensure leaders support their employees through periods of change and transition with inspirational business change strategies that engage and inspire?

Gagan Boparai, Transformation Director, Reckitt

Juris Vitols, Senior Manager OCM- IT&D, Reckitt

Sura Alnaher, Senior Manager, Digital Capabilities – IT & Digital, Reckitt

12.20 Lunch & Informal Networking For Speakers, Delegates & Partners

13.10 Informal Breakout Discussions

a) Breaking Silos
b) Budgets
c) Crisis Management
d) Identifying Powerful Automation & Low-Code Use Cases Whilst Enabling Continuous Improvement & Lean-Agile Thinking

Anthony Savell, Head of Business Optimisation, Close Brothers

13.40 Afternoon Chair’s Opening Remarks

James Olsen, VP, Head of Transformation, Haleon


13.50 Build An Engaged, Robust & Change-Ready Workplace Culture By Developing A Progressive Culture Which Inspires & Connects Employees To Deliver Successful Business Transformation

  • Initiate people-centric change, increase employee connection with wider business objectives and boost collective productivity by putting your employees at the heart of your long-term strategies and business goals
  • Create robust, supportive, and effective communication strategies that inspire and engage employees even through times of uncertainty, change, and disruption
  • Build a change-ready workforce with innovative and inspiring new strategies by including employees at every decision-making stage on the change journey
  • Strike the right balance between the needs of the business and the needs of employees with refreshed strategies that optimise flexible working to drive engagement and create a seamless business transformation journey

Francesca Jones, Global Head of Strategy – Site Operations, Deliveroo


14.30 Maximise Customer Engagement With Consumer-Led Strategies Which Prioritise Customer Experience & Adapt To Changing Expectations & Behaviours

  • Co-create process changes with your customers by responding directly to their changing needs and seamlessly integrating user adoption for meaningful results
  • Build engaging customer experiences by inviting customers on your change journey and actively talking them through business-wide changes with consumer-facing effects
  • How are your customers responding to digital change? Effectively engage customers in both physical and digital spaces through of a variety of tailored engagement networks for real and long-lasting results


14.50 Drive Sustainable, Business-Wide Change Which Aligns With Long-Term Business Goals & Effectively Deliver Resilient Transformation While Simultaneously Cutting Cost

  • Is all change created equal? Amplify effectiveness by balancing the scale of process change and tailoring initiatives to fit your organisation’s needs
  • How can commercial considerations affect sustainable strategies and operating models? Manage stakeholder and customer engagement through your journey toward sustained and strategic success
  • How can you remain competitive 10 years down the line? Guarantee long-lasting transformation by placing sustainability at the centre of your business change plan

15.20 Bonus Session; Reserved For Exclusive Conference Partner

15.50 Afternoon Refreshment Break With Informal Networking


16.20 Secure Stakeholder Buy-In & Guarantee Long-Term Support For Your Change Projects To Truly Embed Long-Lasting Change & Transformation Into Your Organisation’s DNA

  • Unpack business-critical insights and strategies which align change initiatives with stakeholder interests and fortify support and long-term buy-in
  • Combat resistance to change efforts and prove the significance of business transformation in your organisation to secure stakeholder buy-in and financial backing
  • Are you selling the vision of change? Transform adversaries to advocates with refined pitch and presentation strategies that prepare stakeholders for the realities of long-term change and showcase the value of your change efforts


16.40 Accelerate The Effectiveness & Efficiencies Of Your Business Change & Transformation Initiatives With Key Takeaways From The Successes & Pitfalls Of Benchmark Operating Change Models

  • How can companies recalibrate when processes do not go to plan? Optimise your crisis management tactics and drive sustainable delivery of your business change processes
  • From pitfalls to successes, what has worked, what hasn’t, and what should organisations be trying in 2024 and beyond? Enhance your strategies and future-proof your business change programmes with practical, real-world insights
  • Get ahead of the curve! Successfully gauge the incoming wave of new innovations and their potential to disrupt your organisation’s culture by drawing tangible parallels from industry leaders

Fiona Brown, Director of Digital Transformation, Boots UK

17.20 Afternoon Chair’s Closing Remarks & Official Close Of Conference